RentSync
Help center

Frequently asked questions

Everything you need to know about renting and hosting on RentSync — from bookings and deposits to payouts, insurance and disputes.

Can’t find your answer? Contact our support team.

Renting

Booking a car, trailer, camera or short stay is quick and protected end to end.

Search for what you need, pick your dates and location, then send a booking request or use instant book. Once the host confirms, you’ll get pickup or delivery details and a secure message thread to coordinate.
Instant book confirms your dates immediately without waiting for host approval. Request to book sends your details to the host, who has 24 hours to accept or decline — you’re only charged once they accept.
No. The deposit is placed as a hold on your card, not an actual charge. It’s released back to you after a clean, on-time return, usually within a few business days of your bank clearing the hold.
Many hosts offer delivery for an extra fee, shown on the listing before you book. Where delivery isn’t available you’ll arrange a pickup time and place with the host through your booking messages.
Each listing shows the host’s cancellation policy at checkout. Cancel within the free window for a full refund; after that, the refund depends on how close you are to the start date. You can cancel any booking from your trips dashboard.

Hosting

Earn from the vehicles, gear and space you already own — on your terms.

Create a free account, choose a category, add photos and a description, then set your daily rate, deposit and availability calendar. Most listings go live in under ten minutes and you can edit them any time.
Payouts are sent to your connected bank account after each rental starts, minus the service fee. Funds typically arrive within a few business days, and you can track every payout from your host dashboard.
Yes. You control your daily rate, security deposit, cancellation policy, mileage or usage limits and any house rules. Renters agree to your terms as part of the booking before you ever hand anything over.
You can invite a co-host to help manage bookings, messages and handovers on your behalf. Co-hosts get their own sign-in and the permissions you grant them, so you can share the workload without sharing your password.

Payments & fees

Transparent pricing and secure processing on every booking.

Listing is free. Renters pay a small service fee on top of the rental price, and hosts pay a percentage on each payout. You can see the exact breakdown on our pricing page.
Refunds follow the host’s cancellation policy shown at checkout and are returned to your original payment method. If a host cancels on you, you’re always refunded in full, including the service fee.
Yes. Card details are handled by a PCI-compliant payment provider and never touch our servers. Funds are held securely and only released to the host once your rental is under way.
Prices are shown and charged in the local currency set by each marketplace region. Your card issuer handles any conversion, and the total you see at checkout is exactly what you’ll pay.

Trust & safety

Verified members, clear records and real support behind every rental.

Renters and hosts confirm their identity with a government ID check and a verified email and phone number before they can transact. Public two-way reviews then build a track record you can rely on.
Eligible categories include protection that can cover accidental damage during a rental, with the details and any excess set out per booking. Coverage varies by item and region — see our trust & safety page for what applies to you.
Log pickup and return photos so condition is on record for both sides. If something goes wrong, report it within the claim window and our support team reviews the evidence, the deposit and the messages to reach a fair resolution.

Still have questions?

Our support team is happy to help, whether you’re booking your first rental or listing your first item. Reach out any time.